Password Reset After Account Invitation

When a new Retreaver account is created or a Retreaver collaborator is invited to join the platform, the user must first respond to the “Authenticate your account” email before using the “Forgot my password” feature.

Important

If the user attempts to reset their password before authenticating their account, a password reset email will not be sent.

How to resolve this

• Check your inbox for the “Authenticate your account” email from Retreaver.

• Follow the link in the email to authenticate and activate the account.

• Once the account has been authenticated, return to the Retreaver login page.

• Select “Forgot my password” and request a password reset.

• The password reset email should then be sent normally.

Note: If the authentication email cannot be found, check the spam/junk folder first before requesting a password reset via a support ticket: https://help.retreaver.com/hc/en-us/requests/new