How to Redirect Calls to Another Campaign

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Sometimes Campaigns receive calls for which there is no Call Endpoint (Buyer) available - either because the call has incompatible Tags, or because all the others on the Campaign are closed, capped, or otherwise unavailable to receive calls. Retreaver makes it easy to route calls to a different Campaign in situations like this, unless of course you have an overflow number you can use. If so, you can set that Call Endpoint (Buyer) to a priority higher than all others in order to be considered last.


Diverting calls with no matching Call Endpoints (Buyers)

Go to Campaigns in the left menu and select the desired Campaign to Edit. From here, scroll down to Routing Settings.

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Perhaps all your Call Endpoints (Buyers) are tagged with mortgage:refinance and you have a separate Campaign that you use only for purchase leads that uses Call Endpoints (Buyers) tagged mortgage:purchase. In this case, edit the Campaign, adding a When no buyers match routing setting. Select redirect to campaign and add the new Campaign name to the field.

Using this feature you can route calls to multiple campaigns depending on the Tags present on the call. If you also have a campaign with Call Endpoints (Buyers) that are tagged mortgage:va, you can also add it in the field and only calls tagged with that will be routed to it.


Re-routing calls based on any other action

You can use the 'redirect to campaign' routing action for any of the other available routing scenarios. Calls will only be routed to a campaign that has open Call Endpoints (Buyers) that match the call's tags, so feel free to include multiple Campaigns if necessary.

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