How to Track Calls as Goals in Google Analytics

Getting Started: Configuring Retreaver Parameter Mappers

To get started, you will need to configure your Retreaver campaign to scan for the Google click ID and keyword presented in the URL parameters that your landing page will provide.

Head into your Campaign overview page -> Retreaver JS Settings -> Parameter Mappers to edit your campaign parameter mapping settings.

View our Parameter Mapping article for more information on pulling values from visitor URL's.

You will need to add a gclid and keyword parameter mapper in Retreaver. Ensure your adwords also includes a parameter for gclid and keyword in your tracking template.

Typically the value-track parameters to add to your tracking template are:

?utm_source=adwords&glcid={gclid}&keyword={keyword}

To enable auto-tagging of parameters to urls using adwords see: Tag Your AdWords Final URLs

Creating Campaign Webhooks to track Events back to Google Analytics

With Retreaver it’s possible to send multiple events for a single call to Google Analytics using Webhooks.

View our webhooks article for more information on how to pass data to third parties from the Retreaver platform.

For example:

Using the Webhook: Start: When a call Comes in

https://www.google-analytics.com/collect?v=1&tid=UA-XXXXXXXXX-X&cid=YYYY&t=event&ec=Call&ea=Call+Started&el=Call+Started

Using the Webhook: Answered: When a handler answers call

https://www.google-analytics.com/collect?v=1&tid=UA-XXXXXXXXX-X&cid=YYYY&t=event&ec=Call&ea=Call+Answered&el=Call+Answered

Using the Webhook: Conversion: If call converted

https://www.google-analytics.com/collect?v=1&tid=UA-XXXXXXXXX-X&cid=YYYY&t=event&ec=Call&ea=Call+Converted&el=Call+Converted&e=##

Google Analytics Webhook Parameters

For each Webhook, assign parameters as follows (for all parameters available click here).

For more information about replacement tokens, view our How to use Tags and operators guide.

• v = The Protocol version. The value should be '1'.
• tid = The tracking ID / web property ID in "UA-XXXX-Y" format. Accessible using the [google_analytics_tracking_id] replacement token. For Mobile-Only engagements, you will need to hardcode this value instead using the Tracking ID of your media property.
  
• cid = Client ID. Anonymously identifies a page view instance. Accessible using the [google_analytics_client_id] replacement token. For Mobile-Only engagements, you can use the [call_uuid] replacement token value instead to uniquely identify engagements.
• t = Type. Use ‘event’.
• ec = Event Category. We suggest using “Call” or “Calls”.
• ea = Event Action. We suggest using an action aligned to the call status. I.e. Call+Started. Note the spaces must be escaped with a + or %20.
• el = Optional. Event Label. For use in custom Reporting.
• ev = Optional. Event Value. Must be an integer (Google limitation). This will track the value of the conversion from the call into Google Analytics. We recommend using a [revenue] replacement token.
• gclid = Optional. Google Click ID. Needs to be passed to your landing page via the adwords tracking template. This is needed to match the ad conversion back to the ad. Place into the webhook using a [gclid] replacement token.
• cs =Optional. Source. This should align to your [source_id] or [affiliate_id] values. 

Examples of Google Analytics Webhooks placed on the Retreaver campaign level.

Ultimately, use any event category, action and label you like. For simplicity, we’ve kept the category as “Call” and the action and label the same as each other.

For Events relating to conversions. The Webhook needs to also append &gclid=[gclid] at the end. This will be used to map conversions in Google Analytics to Adwords.

Testing & Viewing Events on Google Analytics

Either place a call through the campaign that will trigger each event, or use the “Test Fire” button in Retreaver to send a call to Google Analytics. This will help you check that the events are being registered correctly.

Navigate to Behaviour -> Events > Top Events in your Google Analytics, then Add a Secondary Dimension for Event Action. This table will now show you the different types of events that were sent to Google Analytics from Retreaver.

Creating Goals inside of Google Analytics

Navigate to the Admin page, then head to Goals under the View column:

If this is your first created goal, you will be asked to set up your first goal, otherwise click on the “New Goal” button instead - then follow along with steps below: 

1. Select the Custom option for Goal Setup, then press continue.

2. Next, give your goal a name and select the Event as the Type of Goal, then press continue.

3. Set the Category, Action and Label to match what you used in your Webhook, remembering to replace any escaped characters with their actual spaces or values. For example, “Call+Answered” in the Webhook becomes “Call Answered” in the goal details. Then click Save.

Your goals are now ready to go!

Complete a few test calls to confirm that you see the conversion information in the Goal view page successfully: Navigate to the overview page from: Conversions > Goals > Overview.