How to Best Work with Retreaver Support

Follow

The Retreaver team is here to help with your support requests. Our ticket system assists us in organizing requests and getting them seen by the best person to answer your questions.

For the fastest response, Submit Your Requests here. These tickets get sent to our entire team to find the quickest resolution.


 

Link us to specific items in your account

We can help you faster and more efficiently when you provide a URL link to the calls and/or campaigns related to your questions. Each URL link from your browser's address bar switches us to your account so we can see the exact same thing you're looking at. It helps us better diagnose issues, whether it's calls not going through, or an endpoint not receiving calls.

Link us to a specific Campaign

Is it a question about a campaign? Send us the link by clicking on the Campaign and copying the URL. It would look like this:

https://retreaver.com/campaigns/#### 

Linking to a specific Call

Is it a call that's not behaving like it should? Just click on the UUID in the Call Log and copy that URL inside a support request.

diece.png

A link to a UUID would look more like this:

https://retreaver.com/calls/335bf8df-102b-4d7b-xxxx-0541eed07b90  

 

Need additional support?

We recommend using our Support Ticket System, however if you wish to contact us directly feel free to email the Retreaver support team at "support@retreaver.com". Please note that emails are automatically converted into a support ticket but could lack critical information that a support ticket form would otherwise provide.

0 out of 0 found this helpful

Comments

0 comments

Please sign in to leave a comment.